There are no refunds or exchanges on any and all personal items (Example: facemasks, face shields, swimwear and undergarments), Digital Products, and Personalized Items (Example: Custom garments, quotes, and designs.)
RETURNS RECEIVED
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.
Items sent for return that are NOT eligible for credit are subject to a restocking fee OF NO LESS THAN 30%
RETURN ITEMS MUST be POST MARKED no later than 7 days from date of delivery to be eligible for credit or exchange.
Items sent beyond 7 days are subject to a 30% RESTOCKING FEE.
EXCHANGES
Regularly priced Items are eligible for exchange at customer discretion. Exchanges; once complete are deemed FINAL SALE and will not be eligible for credit once completed and sent back to the customer.
Exchanges are only allowed up to 7 days from delivery date when reviewed by the company and the following criteria is met:
-Item(s) must be unopened and unused.
-All original tags must be in their proper places.
-There are no damages or issues visible on the product including the inside.
- As the buyer you are responsible for paying the return shipping label costs.
-The exchange must be approved before you return the item(s).
The Company welcomes your questions or comments regarding the Return Policy:
KRISTIAN KOUTURE
4601 S COTTAGE GROVE AVE UNIT 53192
CHICAGO, IL 60653-9998
Email Address: info@kristiankouture.com